Shipping and returns

Returns Policy

Unfortunately, we cannot accept the return of an item that has been Special Ordered with your chosen options.  We can not accept the return of an item that has been installed or used in any way. We will not accept returns on any item that is not defective or damaged from shipment after 7 days of its delivery.

In the event that we do accept a return within this 7-day period, the customer is responsible for return shipping and shipping costs along with insurance. A restocking fee of 20% of the item's cost will not be refunded to the customer. To initiate a return, please e-mail info@missionmotif.com or call 404-370-1505 to report any damage, defect, or other reason, and you will be contacted within 2 business days with further instructions. The customer is responsible for appropriately repacking in the item's original container and the shipping cost back to The Mission Motif 747 Miami Circle NE, Atlanta, GA 30324. The Mission Motif reserves the right to provide a store credit in lieu of a cash credit in some cases.

Cancellation/Change Policy

Most of our items are made to order items crafted to your specifications or perhaps based upon options that you have chosen. The Mission Motif makes its best effort in presenting the specifics about an item such as sizing, finish and approximate lead times. Once your order has been placed with our craftsman or manufacturer, your order CAN NOT BE CANCELLED or CHANGED, and the customer is responsible for any balance due on the item. In many cases, particularly with furniture pieces, a 50% deposit is required to secure a position on the maker's schedule to produce your item.

It is important that you ask as many questions as necessary about a product that you are interested in PRIOR TO PLACING YOUR ORDER.

Shipping of Accessories

We can ship all accessory items to any address in the contiguous United States. Note that there are restrictions on some products, and some products cannot be shipped to Alaska and Hawaii or international destinations.

Furniture Delivery

When your furniture is ready for shipment we will provide a delivery window to you. Upon acceptance of this window, our delivery teams will set their schedules and provide a firmer arrival time as situations allow. Your furniture will be blanket wrapped as part of our premier white glove delivery service. Our inside delivery involves two men carrying the furniture in your house and setting up your living room. dining room table, office, or bedroom pieces. Please note that White Glove delivery of freestanding clocks does not include pendulum and weight installation. Instructions are provided to customer detailing installation steps. 

Delivery charges are based on destination and product(s) ordered. Our minimum delivery/shipping charge for furniture is $195 for qualified areas, and in most cases we can honor this price depending on the size of your order and if delivered on one truck.

All our deliveries are fully insured and only performed by the best in the industry. The Mission Motif is happy to provide you with a delivery quote. Call us today at 404-370-1505.