Shipping and returns

Returns Policy

Unfortunately, we cannot accept the return of an item that has been Special Ordered with your chosen options.  We can not accept the return of an item that has been installed or used in any way. We will not accept returns on any item that is not defective or damaged from shipment after 7 days of its delivery.

In the event that we do accept a return within this 7-day period, the customer is responsible for return shipping and shipping costs along with insurance. A restocking fee of 20% of the item's cost will not be refunded to the customer. To initiate a return, please e-mail or call 404-370-1505 to report any damage, defect, or other reason, and you will be contacted within 2 business days with further instructions. The customer is responsible for appropriately repacking in the item's original container and the shipping cost back to The Mission Motif 747 Miami Circle NE, Atlanta, GA 30324. The Mission Motif reserves the right to provide a store credit in lieu of a cash credit in some cases.

Cancellation Policy

Most of our items are made to order items crafted to your specifications or perhaps based upon options that you have chosen. The Mission Motif makes its best effort in presenting the specifics about an item such as sizing, finish and approximate lead times. Once your order has been placed with our craftsman or manufacturer, your order CAN NOT BE CANCELLED, and the customer is responsible for any balance due on the item. In many cases, particularly with furniture pieces, a 50% deposit is required to secure a position on the maker's schedule to produce your item.

It is important that you ask as many questions as necessary about a product that you are interested in PRIOR TO PLACING YOUR ORDER.

Shipping (We Ship Nationwide)

We can ship all accessory items to any address in the contiguous United States. Note that there are restrictions on some products, and some products cannot be shipped to Alaska and Hawaii or international destinations.

The shipping of our furniture at The Mission Motif is just as important as the building of our furniture. When you purchase quality furniture from The Mission Motif, your furniture will be blanket wrapped as part of our premier white glove delivery service. Our inside delivery involves two men carrying the furniture in your house and setting up your living room. dining room table, office, or bedroom pieces.

Furniture Shipping: Delivery and shipping charges are calculated depending on where you live and the product(s) you order. (We do ship nationwide)

Our minimum delivery/shipping charge for furniture is $195 for qualified areas, and in most cases we can honor this price depending on the size of your order and if delivered on one truck.

All our deliveries are fully insured and only performed by the best in the industry. The Mission Motif is happy to provide you with a delivery quote. Call us today at 404-370-1505.